Frequently Asked Questions

Your kit includes everything you need to get started. Please refer to the product page for a full list of contents.

No. PollyKit is not a diagnostic test and is not intended to diagnose or treat disease. It provides environmental pollen & mold data to support better allergy care. Share your results with your allergist.

Yes. PollyKit can detect airborne mold spores captured in your sample and report how dense they are.

Yes. PollyKit is designed to be used both indoors and outdoors. Many users test bedrooms, living rooms, basements, and home offices to compare indoor air with outdoor air and identify mold or pollen sources.

In addition to pollen and mold, your sample may contain dust mites and other airborne debris. These will be noted in your report when relevant.

That's useful too — your allergist can rule out airborne pollen and mold triggers and explore other potential causes of your symptoms.

Not currently — we keep pricing low and simple so everyone can access real pollen data without insurance complications.

Yes — your secure portal stores everything. You can view all your historical reports and track changes over time.

Typical turnaround is 5-7 business days from when we receive your sample. We'll email you as soon as your report is ready.

Microscopy is the trusted gold standard for pollen identification. Our trained technicians use professional-grade microscopes to ensure accurate results.

We can identify common grasses, weeds (like ragweed), trees (oak, pine, birch, etc.), and various mold types. Your report will detail specific pollen and mold types found in your sample.

Yes! This is a great use case. Many customers test both indoors and outdoors to understand which environments have higher pollen or mold exposure.

If needed, we will reprocess your sample at no additional charge to ensure accurate results. We're committed to giving you the best data possible.

We recommend 48 hours for the best sample collection. However, 24 hours minimum will still provide useful data.

Absolutely! Many customers test their front yard, backyard, and even specific problem areas. Each location requires a separate kit.

Each PollyKit includes the Polly Spinner collection device, mounting instructions, a prepaid return envelope, and access to your online report dashboard.